Explore 200+ legal KPIs, practical resources, and a global Forum to improve legal performance.
Explore 200+ KPIs for Legal Departments and Law Firms, with definitions, formulas, guidance, online charts, and practical resources to help turn legal data into better decisions.
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“Stayed in and read Mori Kabiri's excellent book [Legal Operations KPIs]! As you can see from the flags, we will be implementing many of these metrics.”
“Recommended Reading: A few days ago I started reading "Operaciones Legales KPIs" by Mori Kabiri, an essential book for everyone who (like me) is looking for new ways to align legal management with the business. You can tell it was a titanic effort, combining Mori’s vast experience with very serious academic work. Great job!”
“A unique event with the fantastic Mori Kabiri, who further empowered our team to face contemporary challenges of a legal department aligned with the organization’s business, through the mapping, building, monitoring, and measurement of a solid KPI system.”
“Being excellent and client-focused is no longer enough. Success depends equally on becoming data-centric—extracting data and knowledge from partners' heads into firm-wide systems. Structured, complete data is the launchpad for utilising the potential of Gen-AI, and KPIs are the levers that shape the data-centric culture law firms should want to build.”
“CEPI FGV Direito SP had the honor of welcoming Mori Kabiri for a thought-provoking roundtable on the impact of generative AI in the legal profession. Drawing from international experience, he offered valuable insights into the ethical, regulatory, and practical challenges surrounding AI in the legal field. Thank you for your generosity and contribution to the debate.”
“Great guide that consolidates many different aspects of metrics and KPIs into one source. The book is also linked to an interactive website that supports a more dynamic experience.”
“Mr. Kabiri provided practical examples and use case scenarios to illustrate the impact of data visualization techniques and data storytelling on the interpretive quality of data analyses and decision-making processes in companies.”
“Great book, great timing. We have been asking for metrics from our law firm partners for years. This will make it much easier for them to understand and respond to the Voice of the Customer. This is a must-have reference book, whether you are in a law firm or in-house.”
“The Professional’s Handbook for Operational Excellence (Spanish Edition) written by Mori Kabiri is highly recommended for anyone who wants to make decisions based on real data, mitigate risk, and interpret performance in a much more objective way. Best of all, it is focused on the legal field, which often feels disconnected from these topics, and is available in both English and Spanish.”
“Great session at the Legal Operations & KPIs Forum, sharing ideas on how to make the value of the legal function visible through metrics that truly matter. ⚖️📈”
“Since the importance of data driven decision making in Legal Departments is still highly underestimated, the forum is a great place to bring together likeminded people - whether beginner or expert - who understood the importance of KPIs in this field and share their respective knowledge and expertise.”
“The launch of resources like your Legal Operations KPIs book are proving instrumental. They’re helping legal teams across the region better align with business goals, navigate local challenges, and drive measurable improvements.”
“In a rapidly evolving legal market, Law Firm KPIs by Mori Kabiri is the book many of us in legal finance and analytics have been waiting for. As Director of FP&A, I routinely face the challenge of translating mountains of firm data into insight, strategy, and action. Kabiri’s book provides not only a taxonomy of over 80 clearly defined KPIs but a much-needed framework for turning law firm data into a shared language of performance and value. The book’s value lies in three core strengths: 1. Clarity and Practicality: Each KPI is laid out with definition, calculation, data sources, pitfalls, trend insights, and improvement strategies. Whether you're assessing realization, partner profitability, or AI adoption rates, the format allows for immediate application without wading through unnecessary academic detail. 2. Audience-Aware Structure: Kabiri understands the varied roles within a law firm—from managing partners to HR and legal ops—and aligns each metric to its relevant stakeholders. This makes it easier to drive cross-functional alignment. 3. Forward-Thinking with an Operational Backbone: Particularly impressive is the inclusion of metrics around Alternative Fee Arrangements (AFAs), AI impact, knowledge reuse, and cost-to-serve measures like Operating Cost per Billable Hour (OCPBH).”
“Finally, a long-needed single point of reference for anyone working with legal data. It explains exactly what each metric means, plus how to calculate and most importantly, how to communicate using this data to tell your story!”
“Many organizations struggle not with the need for data but with knowing which questions to ask; success lies in benchmarking, consulting experts, and engaging in forums like LegalOpsKPIs.com, where you can share questions and receive crucial answers.”
