Sustainable value
Which clients, practices, matters, and fee arrangements create sustainable value, and what is driving the result?
Law Firm Advisory
Turn Firm Data Into Better Pricing, Profitability, and Client Conversations.
LegalOpsKPIs helps law firms define and use the measures that matter across pricing, realization, profitability, leverage, matter delivery, client value, innovation, and growth—and turn those measures into decisions partners can act on.
The management questions
The Questions Firms Are Trying to Answer
The work starts with management questions, not a list of metrics. Partners and business teams need to agree on what the information means and what action should follow.
AFA performance
Are AFAs performing as intended after staffing, scope changes, write-offs, and risk are considered?
Timekeeper mix
Does the staffing mix support quality, development, capacity, and margin?
Operational bottlenecks
Which bottlenecks are affecting cycle time, client experience, and profitability?
Technology and AI
How should the firm measure the business and client impact of technology and AI without relying on usage counts or hype?
One definition and story
Can partners, Finance, pricing teams, and clients agree on the same definitions and narrative?
Decision-ready outputs
What the Engagement Can Produce
A prioritized performance and reporting framework tied to firm strategy, partner decisions, and client commitments.
A prioritized performance framework tied to the firm's strategy and client commitments.
Definitions for pricing, realization, profitability, leverage, matter delivery, AFAs, client value, and innovation measures.
Partner and practice dashboards designed around decisions rather than data availability.
Client-facing performance stories that support transparency, reviews, pitches, and relationship management.
A data and governance roadmap that clarifies ownership, source systems, frequency, and limitations.
Workshops and coaching that help partners and business professionals interpret the measures consistently.
Areas of focus
Connect Economics, Delivery, and Client Value
Pricing & AFAs
Budget quality, scope, fee-arrangement performance, risk, change management, and the lessons needed to improve future pricing.
Profitability & Realization
Revenue, cost, margin, write-offs, discounting, collection, leverage, and the economics behind matter and client decisions.
Matter Delivery
Cycle time, phase performance, staffing, rework, predictability, knowledge reuse, and legal project management.
Client Value
Outcome, responsiveness, predictability, transparency, quality, relationship health, and evidence that supports client conversations.
Technology & AI
Adoption, workflow impact, quality, time, risk, cost, human oversight, and the business case for continued investment.
Talent & Operating Model
Utilization, workload, skills, leverage, development, retention, and alignment between demand and the delivery model.
A practical path
How the Work Progresses
Start with the business or operating issue, understand how the work is handled today, design the right response, and test it in real matters or management routines.
01
Clarify the commercial and client decisions
Identify what partners, practice leaders, Finance, pricing, operations, and clients need to improve, and what a useful result would look like.
02
Reconcile definitions and data reality
Review current processes, roles, reports, systems, definitions, and data. Pinpoint where work slows down, ownership is unclear, or teams interpret the same information differently.
03
Design the KPI and reporting framework
Prioritize the measures, definitions, audiences, ownership, visualization, and narrative.
04
Test, implement, and embed
Validate the approach with real matters, clients, or practices, then support rollout, training, governance, and adoption.
Principal-Led, Team-Enabled Delivery
Mori leads the performance framework, senior-stakeholder alignment, and partner-facing work. Team support can include research, data review, facilitation, reporting design, project coordination, technical implementation, and adoption. Scope, responsibilities, and delivery ownership are defined before the engagement begins.
Expertise and proof
A Reference for Better Firm Decisions
Mori Kabiri is the author of Law Firm KPIs, a reference covering firm economics, pricing, AFAs, client value, operations, AI, and performance measurement. The framework helps firms move from vague claims of efficiency or innovation to evidence-based management and client trust.
“Law Firm KPIs is the guide we’ve been waiting for. It translates firm data into a clear, shared language of performance and value—an essential reference for financial leaders and law firm management.”
Alina Mendoza
Director of Financial Management Reporting and Analytics
Holland & Knight
Start with the question
Which Firm Decision Needs Better Evidence?
Tell us about the pricing, reporting, delivery, operating-model, client, or technology issue you are working through. The first conversation will help determine whether the right next step is a diagnostic, workshop, reporting sprint, implementation plan, or broader engagement.