What Our Community Has to Say.

“Being excellent and client-focused is no longer enough. Success depends equally on becoming data-centric—extracting data and knowledge from partners' heads into firm-wide systems. Structured, complete data is the launchpad for utilising the potential of Gen-AI, and KPIs are the levers that shape the data-centric culture law firms should want to build.”

“Stayed in and read Mori Kabiri's excellent book [Legal Operations KPIs]! As you can see from the flags, we will be implementing many of these metrics.”

“As somebody who has been tasked with heading up a legal operation department, this book has been very helpful and detailed to give me a better idea of what to look and aim for in efficiently running the law department. I recommend it for anyone who is beginning to create a Legal Operations department or is already involved but looking to further their progress.”

“Getting REALLY hyped on legal ops KPIs at today’s Legal Operators conference! It’s been a great day of learning.”

“CEPI FGV Direito SP had the honor of welcoming Mori Kabiri for a thought-provoking roundtable on the impact of generative AI in the legal profession. Drawing from international experience, he offered valuable insights into the ethical, regulatory, and practical challenges surrounding AI in the legal field. Thank you for your generosity and contribution to the debate.”

“You are helping move the whole industry forward and helping so many in-house legal operations professionals use metrics and dashboards, and KPIs to drive better outcomes.”

“I recently completed 'Legal Operations KPIs,' and it's a game-changer for legal professionals navigating the evolving data landscape. The author's expertise shines through, providing not just a guide but a compass to legal ops excellence. What sets this book apart is its practicality; it equips both legal and technical audiences with the tools to create, deliver, and interpret crucial reports and metrics. The companion website, legalopskpi.com, further enhances the utility, offering valuable resources. A must-read for proactive legal ops professionals and GCs aligning with corporate needs.”

“A good complement to your initial book.”

“Since the importance of data driven decision making in Legal Departments is still highly underestimated, the forum is a great place to bring together likeminded people - whether beginner or expert - who understood the importance of KPIs in this field and share their respective knowledge and expertise.”

“For the most part, Legal Ops is a relatively new role in terms of a "title" but many people have been doing to work for years. Mori's book serves as the infrastructure. It provides tangible workflows that are extremely detailed and in my opinion his work is the anchor or underpinning to any Legal Ops team. I am only half way through the book and find myself pausing to contemplate how to fold these concepts into my workflows, hence the tags/markers on the margin to make sure I go back! These KPI's are in such demand and ultimately provide the organization with detailed analysis to unpack efficiencies, areas for improvement, shifts in spend, etc. The digital version of the book which is accessible via your hard copy fosters a culture for submitting questions and knowledge sharing which makes us all better!”

“Mori Kabiri wrote an awesome book on Legal Operations KPIs. I’m currently using it to develop a dashboard and benchmarking program for my L&C team!”

“Many organizations struggle not with the need for data but with knowing which questions to ask; success lies in benchmarking, consulting experts, and engaging in forums like LegalOpsKPIs.com, where you can share questions and receive crucial answers.”

“I just read the recent article “Law Firm KPIs: The Professional’s Handbook for Pricing, Productivity, Profitability,” and it feels like a must-read for any firm serious about growth.”

“What a privilege to find an expert like Mori Kabiri, who has been able to compile such extensive knowledge, direct it specifically to the legal industry, and present it in a simple way in his book "Operaciones Legales KPIs: El manual del profesional jurídico para la excelencia operativa", in whose translation and editing I had the honor of contributing. With the support of the excellent companion website behind it, https://legalopskpis.com/ not only allows me to rediscover this fascinating topic, but also presents an invaluable resource with more elements to apply. I am sure these tools will be of great value to any legal professional, legal department, or law firm that wishes to take its practice to higher levels of efficiency.”

“If you wish to deepen your knowledge on this topic, I strongly recommend reading Professor Mori Kabiri’s book – Legal Operations – The Professional’s Handbook to Operational Excellence, as well as following upcoming initiatives from Jurídico Sem Gravata, which has proven to be an excellent source of learning and networking.”

“Great session at the Legal Operations & KPIs Forum, sharing ideas on how to make the value of the legal function visible through metrics that truly matter. ⚖️📈”

“Data governance enables the creation of consistent and reliable KPIs, providing strategic clarity, operational security for the legal function, strengthening decision-making, mitigating operational and regulatory risks, and sustainably increasing value generation for the business.”

“And we thought about the Brazil community because initially this book and this concept applied to the United States, Germany, Mexico, and some other countries. But our scenario — Brazil — is very different. […] There is no such map or KPI book. The idea is to start writing things in this chapter that are relevant to our scenario, so that someone in a legal department today facing the challenge of implementing KPIs can say: I'm just getting started, I don't know where to begin. And then have this material, this forum, and a lot of information available.”

“A valuable book for any professional starting their journey in the world of legal operations. From the beginning, the author aims to convey a balanced approach between the technical and personal skills needed by these professionals to connect with the business and people, understand their needs, and provide value to the client.”

“In my curiosity to continue developing myself in #LegalOps topics, I came across a book that is providing me with key concepts and methodical steps to optimize the management of Legal Operations, allowing Legal Departments to move from being a "cost center" to a value-generating center that delivers legal data to companies. I am grateful to Mori Kabiri for translating his book into Spanish and sharing his knowledge. From an innovative and practical perspective, it is reshaping the way I view legal management through data, metrics, and results, demonstrating that lawyers can also be proactive and make data-driven decisions. For anyone who wants to transform their area, legal department, or law firm, this is an essential reference book to start or complement their digital transformation journey.”

“The event brought an important reflection: the strategic transformation of legal departments, which must move away from being reactive cost centers to becoming proactive business partners. The parallel drawn with areas such as Finance and IT, which have already gone through this process and are now essential to strategic planning, made the path ahead clear. The central point was the use of data, analytics, and KPIs as key tools for this evolution. The presentation moved from a conceptual overview to a practical guide, showing methodologies to identify, define, and monitor metrics that truly add business value. In the end, the message was clear: what is not measured is not managed, and transforming data into strategy is the path to more efficient management, inside and outside the legal function.”

“Great to have you here in Brazil! Thanks once again for sharing such a valuable Legal Operations KPIs content, as well as for generating so many insights for me and for our Jurídico Sem Gravata vibrant community.”

“Recommended Reading: A few days ago I started reading "Operaciones Legales KPIs" by Mori Kabiri, an essential book for everyone who (like me) is looking for new ways to align legal management with the business. You can tell it was a titanic effort, combining Mori’s vast experience with very serious academic work. Great job!”

“Being part of Legal KPIs is a valuable opportunity to integrate into a community committed to innovation in legal management, where mutual learning is the main driver. In a context where collaboration and standardization are increasingly relevant, sharing methodologies and standards to demonstrate our management through clear and comparable metrics is essential to professionalize legal work and consolidate our position as a strategic actor within organizations.”

“Invaluable legal operations resource! A lot of people talk about KPI's in the legal industry/legal operations, but this book provides a detailed, solid foundation for readers who want to put theory into practice. As the saying goes, "you can't improve what you don't measure," and this book is an invaluable resource for anyone looking to measure performance and optimize legal operations. Mori Kabiri is universally regarded as an authority on this topic, and I'm grateful he and his team took the time to share his wisdom in writing!”

“Wow! This KPIs workshop was one of the most informative sessions I’ve ever attended.”

“Great guide that consolidates many different aspects of metrics and KPIs into one source. The book is also linked to an interactive website that supports a more dynamic experience.”

“With the participation of Mori Kabiri, we had the opportunity to engage in a rich debate on an extremely relevant topic: KPIs ("From data to decisions: KPIs for legal strategy"). Always a pleasure to be among such giants!”

“Legal Operations KPIs is an excellent resource for KPIs for anyone involved in legal operations. The QR codes are very convenient for going to specific section online. The author does an excellent job providing suggestions for trend analysis.”

“A unique event with the fantastic Mori Kabiri, who further empowered our team to face contemporary challenges of a legal department aligned with the organization’s business, through the mapping, building, monitoring, and measurement of a solid KPI system.”

“Mori Kabiri’s ideas reinforce the importance of transforming data into strategy for management, not just legal management. After all, as he highlights: "what is not measured is not managed.”

“Well organized and comprehensive look at legal operations KPIs. This is a must have book for General Counsel, Chief Legal Officers and other legal operations professionals.”

“My first participation as a guest in the well-attended Jurídico Sem Gravata meetings was with this international speaker, Mori Kabiri, specialist and author of Legal Operations KPIs. How to use KPIs in favor of the important decisions legal departments need to make every day. Excellent reflections to put all applied techniques into practice.”

“More than necessary work for the Brazilian legal market… about WHAT, WHY… and HOW to implement KPIs that truly generate impact on the business (not just on legal operations themselves).”

“It is very cool to see this movement to transform the Legal Department into a strategic partner of the business. The discussion about KPIs is essential to give clarity, focus and relevance to the area's deliveries. Congratulations on the meeting and the work to strengthen this much-needed agenda!”

“And about the forum—wow! It’s been amazing! Really rich content. People kept saying that the group is quite advanced, but I don’t feel that advanced myself. The last talk, for me, was super enlightening, and I didn’t find it basic at all—at least not for my level. I also loved the one with the international speaker (I found it so valuable to see how the market operates abroad).”

“This book should be in the hands of every legal person in-house and aspiring legal person. Mori has given us a gift that is both thought provoking and practical in its application - Excellent work product!”

“My copy was delivered this week! Legal Operations KPIs truly is a Professional’s handbook to operational excellence. This is a must read and great reference book.”

“Really enjoying the easy reading of this very usefull handbook for legal ops purpose. Mori Kabiri ‘s book, "Legal Operations KPIs," is an excellent starting point for understanding your operation based on quantifiable data. The book covers everything from basic visualization techniques to the information you should collect to interpret data.”

“Congratulations on the incredible work you and your team are doing with Legal Operations KPIs and for launching the Brazil Chapter.”

“Legal Operations KPIs provide clear and realistic indicators aligned with the organization’s strategy, which are powerful tools to transform data into decisions. I especially liked the point about focus and relevance: measuring less, but measuring what truly matters.”

“I had the pleasure of meeting and talking with Mori Kabiri, a major reference in Legal Operations. Our exchange was inspiring and brought important reflections on innovation, efficiency, and the future of corporate legal practice. It’s incredible to learn from professionals who are transforming how legal connects with business strategy.”

“I keep referring to it [Legal Operations KPIs] as the Bible, and anybody who wants to know anything about KPIs for a really legal department, this really is, to me, the best place to start.”

“Mori is undoubtedly one of the leading international names in Legal Operations. His work stands out both for knowledge production and practical application, impacting professionals and organizations worldwide.”

“For sure, a super knowledge manual [Law Firm KPIs] I had the opportunity to receive on the first day and to be part of the Brazil Forum group, with this new book associated with offices also comes a super rich material that should be used as a guide of best practices for those who want to achieve excellence.”

“Without a doubt, an indispensable work for anyone who wants to demonstrate results and understand whether the firm is heading in the right direction!”

“As you’re growing your career in legal ops, it really is a marathon, not a sprint. Learn as much as you can as you go along and be patient about it. Learn what you want to learn, learn as you need to learn. There are amazing resources like ‘Legal Operations KPIs’ that can help guide you along the way.”

“The content is impeccably organized and holds value for those across any legal operations role.”

“By leveraging data and KPIs, legal teams can not only mitigate risks but also uncover opportunities that help companies explore how the legal function can evolve from a reactive role to a true enabler of business success.”

“Thank you for your presentation and for your time. Your perspective brought great value to the class, and the students clearly learned a lot and enjoyed the session.”

“I believe that the guidance in this legal operations book is a very good example and provides a huge amount of material. You need to review it calmly and see how to get the best out of it, but it brings excellent tips that we, as lawyers, don't naturally have. We're not used to working with charts or being very organized with information, and I have no doubt this is something we must implement and learn little by little.”

“It was a unique opportunity to discuss how to measure and optimize the value we deliver as in-house lawyers within our companies, a key topic in an increasingly demanding business environment. How important it is to keep learning continuously, as well as to build and nurture networks that push us to be better professionals and people...”

“It just arrived, so I’m starting to review it. So far, I like that it starts from zero, covering very basic topics such as which charts to use for which data.”

“Finally, a long-needed single point of reference for anyone working with legal data. It explains exactly what each metric means, plus how to calculate and most importantly, how to communicate using this data to tell your story!”

“Law Firm KPIs is a nice addition!”

“The lecture surprised me with its quality, objectivity, and practical application of the method.”

“Access to the online platform, legalopskpis.com/es, further enriches the reader’s experience by offering interactive charts, articles, forums, and collaboration with peers. This digital integration ensures legal professionals stay at the forefront of legal data analytics.”

“Another incredible event by Jurídico Sem Gravata, this time with Mori Kabiri to talk about KPIs and Legal Strategy.”

“Splendid evening at our latest Jurídico Sem Gravata meeting, this time with a brilliant presentation by Mori Kabiri on Legal Operations KPIs. I was lucky enough not only to have the opportunity to share valuable insights with Mr. Kabiri, but also to be awarded with his book.”

“The Legal Operations KPIs book is outstanding and becomes an essential read for anyone who wants to better understand the impact of KPIs in legal operations.”

“Professor Mori Kabiri’s "Legal Operations KPI" book brings an innovative approach to legal departments, an area we know lacks consistent information on metrics. Mori brings a true toolbox of KPIs focused on legal operations, helping teams turn data into strategic decisions.”

“It was a pleasure to host you. Thank you for sharing your knowledge with such generosity. We are also grateful for the opportunity to access this timely and relevant book. We look forward to future collaborations.”

“No doubt Law Firm KPIs will be as valuable as Legal Operations KPIs.”

“There’s a book out called Legal Operations KPIs. I would recommend people look at that. That’s a good way to get started.”

“I would like to express my gratitude for the opportunity to participate in such an enriching meeting. It was a transformative experience that broadened my perspective on the topic and reinforced my motivation to continue specializing in the field.”

“Mr. Kabiri provided practical examples and use case scenarios to illustrate the impact of data visualization techniques and data storytelling on the interpretive quality of data analyses and decision-making processes in companies.”

“If you do not have a degree in this field, this book [Legal Operations KPIs] brings you plenty more than the basics – put in a legal context! Instead of explaining specifically how for example, throughput time can be utilized in a legal ops context, you can eg. just have a read about MAA (read the book if you want to know what it is 😉). The layout of each spread on each metric is well thought out and repeats itself. If you are struggling with a specific issue, you can start browsing and easily comparing various metrics to establish which could help you track and collect data on the situation.”

“Resources are important when you're trying to learn, and books like "Legal Operations KPIs", are important to look and, navigate and understand and how you take that truth from that book and make it your own in your organization.”

“The graphical and easily understandable percentage representations immediately caught my attention. Believe me, they are accurate and straightforward, a rare find. The Legal Operations KPIs book is incredibly helpful for legal professionals dealing with various types of data regularly and needing to perform data analysis. The section of the book, 'How Should You Select the Right Chart for Your Data?' is invaluable for every professional, regardless of their background. I highly recommend it; you won't be disappointed.”

“What an amazing opportunity I had these days… Wonderful to share ideas with people who know more than we do… Even more so by being with Mori Kabiri… the father of KPIs in Legal Ops. Simply loving the opportunity to work with such outstanding professionals!!!!”

“Recently, I had the opportunity to attend a lecture by Prof. Mori Kabiri promoted by Jurídico Sem Gravata, where he highlighted that KPIs are essential tools for transforming data into sound decisions. According to Kabiri, these indicators allow the identification of bottlenecks, process optimization, and alignment of legal work with the organization’s financial and strategic objectives.”

“Loved it! Happy that Legal Operations KPIs was present and that we had such rich panels like Mori Kabiri’s.”

“Great book, great timing. We have been asking for metrics from our law firm partners for years. This will make it much easier for them to understand and respond to the Voice of the Customer. This is a must-have reference book, whether you are in a law firm or in-house.”

“Legal Operations KPIs – The Professional’s Handbook to Operational Excellence by Mori Kabiri is a book with in-depth, practical examples considering the business and KPIs associated with legal operations. The book covers data, metrics and KPIs, and includes explanations and examples for spend management, budgets, resources and performance management, law firm and vendor management (including external expense distribution analysis), cross-functional collaboration, diversity and inclusion, and risk management and best practices. This is a great toolkit to start off anyone wanting help with practical tips and examples.”

“As a Legal Ops professional, this book has become my go-to resource. I own many legal-related books, but this is the only one that earns a permanent place on my desk. Time and again, I reach for it to identify the right KPIs for a particular practice group or circumstance. I also use it for inspiration on which charts to include in reports, making it an essential tool not only for metrics but also for clear communication. The content is thoughtfully laid out, making it easy to quickly find exactly what you need or to spark fresh ideas. Whether you’re working in-house or at a law firm, and regardless of department size, this book is an invaluable guide. Highly recommended!”

“Developing Meaningful KPIs' for the Legal Department will allow numbers to reflect reality, according to the speaker and author of the book Legal Operations KPIs, Professor Mori Kabiri, who generously shared his knowledge.”

“Thank you, Mori Kabiri, for generously sharing your insights. It was an honor to be part of your audience.”

“Legal Operations KPIs addresses the critical challenge of transforming legal departments from traditional cost centers into dynamic business units, all through data analysis. This book fills a significant gap in the legal field by focusing on specific metrics and KPIs that not only break down the data but also reveal the stories behind it.”

“The Professional’s Handbook for Operational Excellence (Spanish Edition) written by Mori Kabiri is highly recommended for anyone who wants to make decisions based on real data, mitigate risk, and interpret performance in a much more objective way. Best of all, it is focused on the legal field, which often feels disconnected from these topics, and is available in both English and Spanish.”

“With Mori Kabiri’s expertise on the topic, we concluded that Legal and Compliance activities are indeed measurable through indicators that translate into cost reduction, increased efficiency in contract management, and therefore business impact and cost savings.”

“The book "Legal Operations KPIs" is a practical and detailed guide on the many possibilities for applying KPIs in the Legal Operations field. It also encourages readers to develop their own insights applicable to numerous ways of measuring legal operations.”

“It was really great! We walked away with many great insights! 👏👏👏”

“Very happy to see this community growing and to be part of this experience. Each chapter creates a very fertile environment for valuable opportunities and learnings.”

“As you all know, as a legal operations analyst, I am constantly looking for ways to demonstrate the value and efficiency of my work. I recently started reading Mori Kabiri’s book on Legal Operations and have found, in the pages I’ve read so far, precise tools to optimize processes and manage them more effectively. The explanations about KPIs and metrics are clear and applicable. Although I haven’t finished it yet, it has already left me with a very positive impression. Once I do, I’ll share some insights with you to keep you updated.”

“A community like Legal Operations KPIs is also very important because it brings more technical depth and a bit more scientific work to this discussion in Brazil. That's what I expect from Legal Operations KPIs, especially considering the book and the data that can be identified from the work you've already done and that the community has been doing.”

“This week, while reviewing materials and updating content, I came across this data point (image below) in the fantastic Legal Operations KPIs book and thought: are we measuring what really matters in legal? And more: are we learning from what we measure? Or just stacking data? I leave this reflection here — and keep learning, to continue teaching with purpose.”

“The author demonstrates such a deep understanding of the subject matter and understand KPI's so fundamentally that his work here can easily be adopted and adapted outside legal operations. I highly recommend reading this well written book to get insight as to what good KPI's are, how the affect decision making and how to fine tune them to get a lot of performance improvement, by making decisions that fully incorporate KPI's as presented here. Anyone dealing with KPI might want to have a copy of this book on their desk. This is a book which is written incredibly complete but also accessible to those with less of a background who are willing to put in an effort and understand the book.' Great job”

“Mori Kabiri’s Law Firm KPIs finally give firms the measurement framework I’ve advocated for years… From AI adoption rates to AFA profitability metrics, this book turns vague tech promises into concrete intelligence.”

“The event was great and it was wonderful to reconnect!”

“I had the opportunity to deepen my knowledge and discuss current challenges for KPI adoption at the Jurídico Sem Gravata meeting, with an excellent presentation by Prof. Mori Kabiri.”

“Participating in the Legal Operations & KPIs Forum is a unique opportunity to transform legal management in our legal departments and law firms through the implementation of clear metrics and effective operational strategies. Experiences and learnings are shared, best practices are discovered, and legal innovation is fostered. Your presence in the Forum strengthens the future of the legal field!”

“Great learning opportunity! In Mexico legal ops and KPI are topics that aren't discussed as much as they should, there are much benefits for in-house counsels in learning about these topics.”

“Legal Operations KPIs book is laid out so simply, and it's very clear. It gives you some relevance. It's history to why we track these, why they're important. If you can't afford to bring all these resources in to do these programs, start here.”

“The author, Mori Kabiri, an experienced expert in transforming legal operations, guides us with impressive clarity and depth. "Legal Operations KPIs" goes beyond listing metrics; it empowers legal professionals with detailed instructions to create, interpret, and use reports and KPIs effectively.”

“Mori is simply fantastic. There are no adjectives strong enough to describe the learning opportunity we had today.”

“It was a fantastic event. The insights and teachings from Professor Mori Kabiri were extremely valuable and aligned with our practices and classes at Jurídico Sem Gravata and Desengravata Oficial 💪🏽”

“My pleasure, Mori, it was great meeting you and learn more about KPIs, a subject that is very important and often a complex challenge for legal functions”

“A very important legal perspective on KPIs. Data is for all audiences 💚”

“Worth every penny! Incredible. "Legal Operations KPIs" is one of the best books I’ve ever read. Extremely comprehensive for the field, with impressive quality and detail in the explanation of each metric. Worth every penny!”

“In the process of reviewing and taking a deep dive into the legal ops universe and how to build success. A must read for anyone in the legal services space.”

“Law Firm KPIs book is a comprehensive, accessible, and future-ready guide for anyone tasked with managing or modernizing law firm performance reporting. I recommend Law Firm KPIs as a go-to reference for FP&A leaders, pricing directors, and legal ops professionals serious about building a metrics-driven culture in their firm.”

“It is very relevant to see the application of KPIs in corporate legal departments.”

“Legal Operations KPIs is a well-balanced book, easy to read and understand to the point. I loved all the charts, facts and figures to help understand better , very useful for the legal field.”

“I am really enjoying reading the book Legal Operations KPIs by Mori Kabiri; the experience has been incredible. The work brilliantly balances practicality with theoretical depth, offering concrete tools for those who want to implement effective performance evaluations in the legal field. What has caught my attention the most so far is how the book structures applicable methodologies without falling into excessive academicism. It’s the kind of reading that not only expands strategic vision, but also provides actionable insights for the continuous improvement of legal processes. As an enthusiast, performance metrics practitioner, and professor on the subject, I can already see from this reading that the book has everything it takes to be a revolution in the definition, selection, and application of performance metrics!”

“The Gold Standard reference for KPI Metrics across the legal ecosystem! A long-needed single point of reference for anyone working with legal data of any kind!”

“It was an incredible experience, not only because we talked about best practices, KPIs, and different tools, but also because we allowed ourselves to connect beyond work: we talked about children, fur-children, and many other interests that connect us as people.”

“In a rapidly evolving legal market, Law Firm KPIs by Mori Kabiri is the book many of us in legal finance and analytics have been waiting for. As Director of FP&A, I routinely face the challenge of translating mountains of firm data into insight, strategy, and action. Kabiri’s book provides not only a taxonomy of over 80 clearly defined KPIs but a much-needed framework for turning law firm data into a shared language of performance and value. The book’s value lies in three core strengths: 1. Clarity and Practicality: Each KPI is laid out with definition, calculation, data sources, pitfalls, trend insights, and improvement strategies. Whether you're assessing realization, partner profitability, or AI adoption rates, the format allows for immediate application without wading through unnecessary academic detail. 2. Audience-Aware Structure: Kabiri understands the varied roles within a law firm—from managing partners to HR and legal ops—and aligns each metric to its relevant stakeholders. This makes it easier to drive cross-functional alignment. 3. Forward-Thinking with an Operational Backbone: Particularly impressive is the inclusion of metrics around Alternative Fee Arrangements (AFAs), AI impact, knowledge reuse, and cost-to-serve measures like Operating Cost per Billable Hour (OCPBH).”

“Mori Kabiri , your book is invaluable to not only people starting their KPI journey, but also refreshing it.”

“This new resource (and awesomely integrated companion website) will take your legal data analytics to the next level. Finally, a one-stop-stop for legal metrics that explains exactly what each means, plus how to calculate and most importantly, how to communicate using this data to tell your story!”

“The KPIs and frameworks you’ve pulled together in the books feel like exactly the kind of shared language that helps us align expectations and make smarter decisions together.”

“The lecture was truly amazing, it was such an honor to listen and learn from you on such a relevant and transformative topic. The content was extremely rich and inspiring, bringing valuable insights for those working in the legal field.”

“I'm jumping on the bandwagon of those who already recommended the book—and that just confirms it’s definitely worth reading. You can find a lot of content about KPIs and OKRs in general, and there’s plenty of talk about how Legal Operations provides value to an organization. But I’ve never seen such a precise analysis and listing of metrics that are specifically suited to provide evidence of that value through reliable data. I’m glad I read it before tackling some KPI-related topics this year—and I’ll certainly recommend it to the team.”

“The event was very well organized, and the content was truly rich and meaningful for all of us.”

“The depth of the conversation around data maturity and storytelling brought very practical insights. An excellent way to close the year! Thank you all for the high-level exchange.”

“Legal Operations KPIs brings an innovative approach to legal departments, an area that often lacks consistent metrics. Mori offers a true KPI toolkit tailored to legal operations, helping teams turn data into strategic decisions.”

“There are a lot of really great models and measurements in Legal Operations KPIs, and it might help you figure out what things we should be measuring.”

“Congratulations to Mori Kabiri on the hot-off-the-press new Legal Operations KPIs handbook that I am honored to have contributed to, along with Mike Russell. Mori had a vision and made it happen.”

“It was a very nice experience to follow along, even virtually. The shared knowledge is extremely valuable for our journey and strengthens the strategic role of the legal function. Congratulations to everyone involved for the organization and the high-level content!”

“Your vision, leadership, and dedication to driving innovation in the LegalOps space continue to inspire everyone around you, Mori.”

“Legal Operations KPIs points to one of the most important challenges in my day-to-day work: understanding the efficiency and quality of our service and how we can demonstrate the value we deliver, especially through KPIs. KPIs in the legal space are often a challenge, balancing the objective with the subjective. This book offers not only practical tools to understand, calculate, and apply these indicators, but is also useful for both beginners and experts in the field.”

“Legal Operations KPIs is a must read for all legal operations and law department management teams. It’s a fascinating read.”

“And the coolest part is that the website gives you a taste of the book.”

“The timing is perfect, especially with all the changes in the industry. I'm already thinking of a few lawyer friends I'm going to recommend Law Firm KPIs to. Fantastic work!”

“If you think about KPI within Legal - THIS IS YOUR book”

“Very happy to participate in this first meeting and to exchange experiences with so many incredible professionals! I’m eagerly awaiting the arrival of my copy!”

“We are also very grateful for the opportunity to access such a relevant and timely book [Legal Operations KPIs].”

“KPIs are levers for growth, accountability, and strategic decision making. Mori brings the 'why' and the 'how' together beautifully.”

“On my roadmap to closely follow this work in 2026 👏🏻”

“It was a very positive experience. The students were engaged throughout, asking thoughtful questions and contributing actively to the discussion. We would be delighted to welcome you back for another session.”

“This isn't a book that just sits on a shelf. Believe me - I enjoyed reading it so much, I took it with me on a holiday trip as my hobby read. (I will admit I am a data nerd but still.) What I appreciate most about this book is its practicality. Mori's approach is straightforward and focused on application, which makes the book accessible regardless of your expertise level. The inclusion of digital resources via QR codes and the detailed explanations of each KPI make this a tool I can use consistently to make informed decisions and improve our department's performance and reputation. I appreciate it not only for its depth in legal metrics but also for its broader application across other business functions like compliance and finance. I suspect this text is secretly useful for law firms and vendors as well. Understanding the intricacies of how corporate legal departments operate can be challenging. Legal Operations KPIs acts like a cheat code, offering insights into corporate needs and expectations, which can significantly enhance the services providers offer. As someone deeply involved in our legal department, Legal Operations KPIs has proven to be a highly useful guide. For anyone in a legal operations role looking to make a tangible impact, I'd recommend this book.”

“Legal Operations KPIs is an easy to digest book packed with useful material.”

“Why this book nailed it: Law Firm KPIs by Mori Kabiri cuts through the fluff and gets right to what legal leaders actually need.”

“We had the honor of welcoming Mori Kabiri at Globo, a global reference in Legal Ops.”

“This book (in English or Spanish) is a great reference resource that helps explain what a metric is, what an indicator is, the different types of indicators, and how to visualize data for legal management. The book also provides different examples of indicators related to spend, budget, management, diversity, data quality, legal compliance, and risk management; and as if that weren’t enough, it also includes an entire chapter on best practices with a diagnostic tool for legal data analytics. In any organization, having the right indicators is crucial to properly guide work, innovation, technology implementation, and process improvement. This book will save hours of research by presenting a wide variety of indicators and helping teams decide which ones are right for them. This book is a major contribution to Spanish-language literature on legal operations, informed by years of industry experience, and will help accelerate knowledge for legal management teams across Spanish-speaking countries.”

“The launch of resources like your Legal Operations KPIs book are proving instrumental. They’re helping legal teams across the region better align with business goals, navigate local challenges, and drive measurable improvements.”

“We need more of legal ops practical handbooks!”

“This is the new metrics bible for Legal Ops!”

“Law Firm KPIs book is an amazing tool for firms! I gift it to my clients regularly.”

“This book on Law Firm KPIs by Mori Kabiri could be a game changer for aligning innovation with measurable outcomes. It echoes broader shifts where firms are using data to optimize CLM and beyond, reducing inefficiencies by up to 30% in some cases.”

“This is a great book to learn about all the different key performance indicators relevant to legal operations. Highly recommended.”

“Mori Kabiri - you ARE the KPI Yoda.”

“Great reference tool! Comprehensive and easily searchable. A great reference tool for beginners who need ideas and examples, to advanced users who need more creativity.”

“Excellent! Valuable information. Very explanatory, rich and a milestone. Nothing comparable in legal literature. Highly recommended.”

“Legal Operations KPIs in Brazil: the development of such an important topic within legal departments in our country!”

“Just finished reading Legal Operations KPIs by Mori Kabiri — and it’s an excellent resource. There’s plenty of material out there on KPIs and OKRs, but what stood out for me in this book was its practical approach to defining metrics that genuinely demonstrate the value of Legal Operations through data. It goes beyond theory and focuses on what matters most: making performance measurable and meaningful. One section I particularly appreciated was the emphasis on turning complex analytics into actionable insights. For anyone who has wrestled with translating data into something stakeholders can understand, this is a game-changer. It’s not just about tracking numbers — it’s about telling a clear story of impact. This couldn’t have come at a better time for me, as I’m working on KPI-related projects this year. The ideas in this book have already influenced how I think about aligning metrics with organizational goals, and I’ll be sharing it with my team. If you’re looking to make KPIs less intimidating and more strategic, I highly recommend giving it a read.”

“The book every Law firm should have in their shelf.”

“Mori Kabiri is an engineer and legal industry’s leading authority on 𝗞𝗣𝗜 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀 for legal.”

“KPIs are the language of modern legal leadership. Law Firm KPIs is a timely resource for firms ready to lead the next era.”

“Work with companies like InfiniGlobe and others to navigate through certain projects.”

“Such important work in the legal ops space!!”

“Very impressed with your deep work in legal KPIs.”

“Legal Operations KPIs is terrific! What sets it apart from the others is the comprehensive description of each metric, as well as data sources and alternatives. I refer to it all the time.”

“I thought it was fabulous. Mori Kabiri. Thinking you probably sold out of books by now!”

“Legal Operations KPIs book is my "go-to" book on a regular basis.”

“The most valuable legal department resource you will own. This is the most practical and valuable book for any legal or legal operations professional. The book clearly explains each KPI, its data source, along with a description of how to interpret each metric. I refer to it on a weekly basis. Highly recommend! .Book Language: English”

“This book fills a gap in the knowledge base for legal ops professionals, concisely describing all the major metrics and KPIs to get your legal department effectively using data to make better business decisions.”

“All Legal Ops Team Should Read My team and I found this to be a great resource, and we have found ourselves referring back to it to generate more ideas as we build out our metrics capabilities.”

“Excellent book. Very substantive but easy to understand.”

“Thank you for the contribution of knowledge Mori Kabiri.”

“This book is fantastic.”

“Your hard work and dedication to its development are truly appreciated. Thank you for creating a valuable resource, and I look forward to exploring the insights and knowledge it holds.”

“I think it is great to mesh legal ops KPIs with law firm KPIs to drive alignment.”

“This looks great. My goal for 2024 is to be KPI focused and this guide is just what I need.”

“Superb resource! A fantastic resource. Filled with actionable data and insights.”

“I fervently believe in the power of data...well, a firm believer in collecting and using the RIGHT type of data I should say. That's why I'm excited to dive into a new book [Law Firm KPIs] featured from Mori Kabiri.”

“This is incredible! Can’t wait to digest this!”

“It is awesome for the profession to have an entire book written on Legal KPI's!”

“We all love Mori’s book on KPIs!”

“I had a chance to skim through the pre-release copy and I am impressed!”

“I skimmed through the prerelease copy, and I instantly wanted to take it with me! I say it’s a buy! Great work!”

“Ordered. As always, I recommend that law firms know their clients' KPIs too.”

“My 2024 reading list just got a little bit longer!”

“Incredible momentum, love seeing how data-driven thinking is reshaping legal operations across borders.”

“Brazil has an amazing background to deepen knowledge in KPIs and I'm sure that we can raise our potential with your expertise.”

“Truly trust this connection can be mutually beneficial, even for future Legal Operations’ initiatives here in Brazil!”

“Thank you, Mori for a great session. I learned a lot!”

“Just ordered on Amazon! Loving the idea, and I am looking forward to implementing that!”

“Great session! Already thinking about how to apply your insights!”

“Love this, Mori! You are King of the KPIs.”

“Really loved this session!”

“To anyone looking to elevate their legal function, this is a book you shouldn’t miss! It’s available in both English and Spanish.”

“Mori is one of the smartest guys I've ever worked with... this is bound to be a must read.”

“This is going to be an impactful and insightful session that leverages Mori Kabiri's deep experience and content from his new handbook on "Legal Operations KPIs".”

“Picking up a copy immediately.”

“Thank you for opening this space for global reflection and exchange.”

“Love your book!”

“I also have a copy of this book on my home desk waiting for the holidays to be done, so I can dig in.”

“Really interesting session - well done!”

“It is truly another world of knowledge!”

“It's a phenomenal read for anyone considering buying it!”

“Even though KPIs and analytics are part of my daily routine, there’s no denying that the book and the forums helped me broaden my perspective even more — top-notch content.”

“Mori Kabiri ‘s book, "Legal Operations KPIs," is an excellent starting point for understanding your operation based on quantifiable data. The book covers everything from basic visualization techniques to the information you should collect to interpret data. After reading, you may find yourself reevaluating your processes and available technology within your legal department.”

“Needed this!”

“This looks awesome! I will certainly be buying this!”

“Legal Ops is changing regularly, but the resources in Mori Kabiri "Legal Operations KPIs Handbook", are a gold mine. You have the tools available at your fingertips - making our communities stronger.”

“I'm looking forward to digging into this! I can also think of plenty of folks that would appreciate this little "stocking stuffer". . . . running to amazon now! Will work on a signed copy too!”

“Part V - Cross Functional Collaboration - Digging into this section of Mori Kabiri's Legal Operations KPIs is so inspiring . . . We are always “Better Together” Bridging the gap between Legal Departments and other Business Units.”

“Congrats on the new release, I know it will be well-received by the law firm ecosystem. Well done!”

“Let's keep the KPI momentum going!”

“We need more of legal ops practical handbooks!”

“Thank you for this resource. Amazing!”

“Great event!!”

“Just purchased it on Amazon! Looking forward to diving in.”

“I am going to read your book and you know about me and books.”

“A holiday break must read!”

“Mori Kabiri what’s gonna be on the final?”

“This is a well researched and comprehensive treatise that should be required reading for any legal operations professional.”

“Such impressive drive and dedication to helping make the ecosystem the best. 👏 👏 👏”

“Thanks for putting together such a comprehensive book. I can't wait to dive in.”

“YOU GUYS ROCK!”

“Thank you for the engaging lecture and the unique insights into Legal Operations!”

“Applause on this accomplishment! Legal Operations KPIs looks like a solid practice piece.”

“Wonderful event, everyone!!!!! Mori Kabiri is really fantastic!!! 👏👏👏”

“It was very good. Congratulations to everyone who made this event possible 👏🏻👏🏻”

“What a pleasure to rediscover the joy of simply learning and challenging myself. The book 'Legal Operations KPIs' arrived earlier than expected!!! Paraphrasing a wise mentor friend: 'I will read it as if it were a novel.”

“Extremely rich content!”

“Excellent content! Excellent event!! Loved it!”

“In my curiosity to continue developing myself in #LegalOps topics, I found a book that is providing me with key concepts and methodical steps to optimize the management of Legal Operations, allowing Legal Departments to move from being a "cost center" to a value-generating center that delivers legal data to companies. From an innovative and practical perspective, it is reshaping the way I see legal management through data, metrics, and results, showing that lawyers can also be proactive and make data-driven decisions.”

“Loved it! Happy that Legal Operations KPIs was present and that we had such rich panels like Mori Kabiri’s.”

“Amazing meeting. Very happy to be part of this group and this moment!”

“Very good! Closing the year on a high note!”

“Amazing event!”

“It was very good! Congratulations to everyone involved in organizing the event.”

“Very good, an extremely important work for the maturation of the legal operations area in Brazil!”

“😍🚀 Thank you everyone! It was excellent!”

“Really very good!”

“It was incredible having you with us! 🤩”

“Excellent! I'm sure the book in this version offers great value as innovative content in this language.”

“I finally received my book — written by one of the great thinkers on law firm management and operations. Entrepreneurship in the legal field taught me that strength does not come from victories, but from the ability to persevere — even when everything seems discouraging. The book "Legal Operations", by Mori Kabiri, is about that: transforming chaos into method, pain into learning, and persistence into strategy using data.”

“It was very good!”

“It was excellent!! Thank you for the availability! Our partnership is always so great!”

“I may be biased, but I truly admire this forum, the idea and the thinking behind each carefully designed session. We know it’s not easy to turn a community idea into something big that truly reaches people. We don’t aim to be gigantic, but to add value—that’s the core idea. We contribute with what we know and master, and when we don’t know, we seek the right people to help us understand and share that knowledge. Grateful to be part of it and to see this idea growing more and more.”

“I must admit I was impressed with its quality: the details, the colors, and the ease of reading are incredible. It’s a spectacular project, and the chapter we are starting as a community has everything to become something grand and innovative!”

“Amazing event, congratulations to the entire team for the organization and innovation! 💙”

“Participating in this forum has been a genuine exchange experience, where we learn from each other and grow as leaders and professionals. It is an honor to contribute my perspective and, above all, strengthen connections with people who truly move the industry forward.”

“Seeing Law Firm KPIs finally in Portuguese, adapted to our reality, is outstanding. Brazilian law firms really needed something like this—practical, straightforward, and that truly works day to day. I'm sure it will help many move away from guesswork and toward real management!”

“I must admit I was impressed by the level of detail: more than 80 organized KPIs, alternative pricing models, profitability frameworks... it’s dense material, but highly applicable. Mori Kabiri starts from an interesting reflection: if AI makes legal work much faster, does that automatically mean cheaper? And if not, how do we value work that has always been based on hours? Well worth the read, especially for those working with law firm management.”

“If you work at a law firm and are still making decisions based on gut feeling, this material might be exactly what you need to take the next step in management.”

“Mori is simply fantastic. There are no adjectives strong enough to describe the learning opportunity we had today.”

“It was spectacular! 👏🏼👏🏼👏🏼”

“Best session of the week! ❤️”

“Extremely important reading. I will add it to my 2025 reading list.”

“May it be an incredible read!”

“The event was very enriching. 👏🏻👏🏻👏🏻”

“It was truly incredible!”